ACCESS Transportation
Demand Response at ACCESS Transportation
ACCESS Transportation carried 38,120 demand response boardings in FY2024 at $39.45 per ride. Ten years of National Transit Database figures for this service, with safety, reliability and the national comparison.
Demand Response
Gastonia, NC
FY2024 boardings
38.1K
+15.6%
vs FY2023
Cost per ride
$39.45
+2.4%
nationwide $50.62
Subsidy per ride
$33.34
+3.6%
operating cost less fares
Fare recovery
15.5%
-6.1%
nationwide 6.8%
Passenger miles
—
average trip — miles
Operating cost
$1.5M
Vehicles in service
13
at maximum service
Rides per revenue hour
1.84
20.8K hours operated
Ridership
This service reports annually.
Monthly boardings
NTD publishes monthly figures for full reporters only, so this service has annual data alone.
Annual boardings
Ten-year series
Cost
This service against every demand response operator in the country.
Cost per ride
This agency against the national figure for the same mode
Fare recovery
Share of operating cost covered by fares
Directly operated and purchased service, FY2024
NTD reports these separately. An agency that contracts a service out reports the contract price, which bundles costs a directly operating agency reports line by line.
| Service | Boardings | Passenger miles | Revenue hours | Operating cost | Cost / ride | Subsidy / ride | Fare recovery | Vehicles |
|---|---|---|---|---|---|---|---|---|
| Directly operated | 38,120 | — | 20,770 | $1,503,709 | $39.45 | $33.34 | 15.5% | 13 |
Full series
Every year ACCESS Transportation reported this service.
| Year | Boardings | Passenger miles | Revenue miles | Revenue hours | Operating cost | Fares | Cost / ride | Subsidy / ride | Fare recovery |
|---|---|---|---|---|---|---|---|---|---|
| 2024 | 38,120 | — | 273,208 | 20,770 | $1,503,709 | $232,712 | $39.45 | $33.34 | 15.5% |
| 2023 | 32,983 | — | 242,050 | 17,702 | $1,271,000 | $209,488 | $38.54 | $32.18 | 16.5% |
| 2022 | 33,677 | — | 321,176 | 25,201 | $1,305,788 | $245,669 | $38.77 | $31.48 | 18.8% |
| 2021 | 34,691 | — | 289,819 | 24,194 | $1,242,267 | $200,815 | $35.81 | $30.02 | 16.2% |
| 2020 | 41,620 | — | 321,354 | 23,226 | $1,265,504 | $447,005 | $30.41 | $19.67 | 35.3% |
| 2019 | 58,862 | — | 466,419 | 19,449 | $1,577,097 | $747,435 | $26.79 | $14.10 | 47.4% |
| 2018 | 98,961 | — | 461,379 | 27,488 | $1,759,179 | $881,212 | $17.78 | $8.87 | 50.1% |
| 2017 | 106,165 | — | 666,351 | 41,205 | $2,020,993 | $1,203,708 | $19.04 | $7.70 | 59.6% |
| 2016 | 116,265 | — | 518,998 | 30,933 | $1,655,735 | $1,283,721 | $14.24 | $3.20 | 77.5% |
| 2015 | 124,128 | — | 498,170 | 26,800 | $1,743,220 | $820,858 | $14.04 | $7.43 | 47.1% |