Bergen County Community Transportation

Demand Response at Bergen County Community Transportation

Bergen County Community Transportation carried 131,884 demand response boardings in FY2023 at $48.15 per ride. Ten years of National Transit Database figures for this service, with safety, reliability and the national comparison.

Demand Response Hackensack, NJ
FY2023 boardings
131.9K
+33.4% vs FY2022
Cost per ride
$48.15
-16.4% nationwide $50.98
Subsidy per ride
operating cost less fares
Fare recovery
nationwide 6.6%
Passenger miles
1.08M
average trip 8.15 miles
Operating cost
$6.35M
Vehicles in service
47
at maximum service
Rides per revenue hour
1.58
83.3K hours operated

Ridership

Monthly data through December 2023.

This year against the last five

Same months on one axis, so seasonality does not read as a trend

Annual boardings

Ten-year series

Cost

This service against every demand response operator in the country.

Cost per ride

This agency against the national figure for the same mode

Fare recovery

Share of operating cost covered by fares

Directly operated and purchased service, FY2023

NTD reports these separately. An agency that contracts a service out reports the contract price, which bundles costs a directly operating agency reports line by line.

Service Boardings Passenger miles Revenue hours Operating cost Cost / ride Subsidy / ride Fare recovery Vehicles
Directly operated 131,884 1,075,402 83,337 $6,350,808 $48.15 47

Safety and reliability

For this service alone.

Events by year

Complete calendar years only

Miles between failures

Revenue miles divided by mechanical failures. Higher is better.

Full series

Every year Bergen County Community Transportation reported this service.

Year Boardings Passenger miles Revenue miles Revenue hours Operating cost Fares Cost / ride Subsidy / ride Fare recovery
2023 131,884 1,075,402 538,822 83,337 $6,350,808 $48.15
2022 98,857 909,796 430,268 73,162 $5,695,532 $57.61
2021 45,262 494,566 238,965 53,220 $5,450,359 $120.42
2020 58,909 589,135 319,442 56,463 $5,293,819 $89.86
2019 204,067 1,607,948 879,223 108,707 $5,480,108 $26.85
2018 230,255 1,407,712 883,108 111,081 $5,175,314 $22.48
2017 239,432 1,797,457 851,633 109,280 $5,289,477 $22.09
2016 268,299 2,002,491 907,892 104,586 $4,854,012 $18.09
2015 411,474 2,145,666 915,349 103,814 $4,926,055 $11.97