Link Transit

Demand Response at Link Transit

Link Transit carried 9,452 demand response boardings in FY2025 at $66.36 per ride. Ten years of National Transit Database figures for this service, with safety, reliability and the national comparison.

Demand Response Burlington, NC
FY2025 boardings
9.5K
+7.6% vs FY2024
Cost per ride
$66.36
+7.3% nationwide $52.35
Subsidy per ride
$65.42
+7.5% operating cost less fares
Fare recovery
1.4%
-12% nationwide 6.7%
Passenger miles
—
average trip — miles
Operating cost
$627.3K
Vehicles in service
2
at maximum service
Rides per revenue hour
1.6
5.9K hours operated

Ridership

Monthly data through June 2024.

This year against the last five

Same months on one axis, so seasonality does not read as a trend

Annual boardings

Ten-year series

Cost

This service against every demand response operator in the country.

Cost per ride

This agency against the national figure for the same mode

Fare recovery

Share of operating cost covered by fares

Directly operated and purchased service, FY2025

NTD reports these separately. An agency that contracts a service out reports the contract price, which bundles costs a directly operating agency reports line by line.

Service Boardings Passenger miles Revenue hours Operating cost Cost / ride Subsidy / ride Fare recovery Vehicles
Purchased transportation 9,452 — 5,897 $627,261 $66.36 $65.42 1.4% 2

Safety and reliability

For this service alone.

Miles between failures

Revenue miles divided by mechanical failures. Higher is better.

Full series

Every year Link Transit reported this service.

Year Boardings Passenger miles Revenue miles Revenue hours Operating cost Fares Cost / ride Subsidy / ride Fare recovery
2025 9,452 — 75,656 5,897 $627,261 $8,930 $66.36 $65.42 1.4%
2024 8,782 49,352 71,366 4,841 $543,148 $8,782 $61.85 $60.85 1.6%
2023 6,953 — 52,493 4,316 $440,744 — $63.39 — —
2022 6,051 — 44,932 4,279 $323,790 — $53.51 — —
2021 4,946 — 26,432 1,204 $155,004 $9,058 $31.34 $29.51 5.8%
2020 5,057 — 45,176 3,493 $228,848 $9,963 $45.25 $43.28 4.4%
2019 5,091 — 49,011 3,603 $284,647 $9,790 $55.91 $53.99 3.4%
2018 4,529 — 39,848 3,397 $224,946 $9,378 $49.67 $47.60 4.2%
2017 2,348 — 25,504 1,761 $75,869 $4,696 $32.31 $30.31 6.2%
2016 66 — 996 50 $2,955 — $44.77 — —
2015 — — — — — — — — —