Pace Suburban Bus

Demand Response at Pace Suburban Bus

Pace Suburban Bus carried 406,026 demand response boardings in FY2024 at $56.58 per ride. Ten years of National Transit Database figures for this service, with safety, reliability and the national comparison.

Demand Response Arlington Heights, IL
← All of Pace Suburban Bus
FY2024 boardings
406K
-39.5% vs FY2023
Cost per ride
$56.58
+20.9% nationwide $50.62
Subsidy per ride
$53.82
+20.3% operating cost less fares
Fare recovery
4.9%
+11% nationwide 6.8%
Passenger miles
2.97M
average trip 7.32 miles
Operating cost
$23M
Vehicles in service
128
at maximum service
Rides per revenue hour
2.01
202.1K hours operated

Ridership

Monthly data through July 2026.

This year against the last five

Same months on one axis, so seasonality does not read as a trend

Annual boardings

Ten-year series

Cost

This service against every demand response operator in the country.

Cost per ride

This agency against the national figure for the same mode

Fare recovery

Share of operating cost covered by fares

Directly operated and purchased service, FY2024

NTD reports these separately. An agency that contracts a service out reports the contract price, which bundles costs a directly operating agency reports line by line.

Service Boardings Passenger miles Revenue hours Operating cost Cost / ride Subsidy / ride Fare recovery Vehicles
Purchased transportation 318,875 2,290,685 162,525 $19,246,244 $60.36 $57.73 4.4% 91
Directly operated 42,424 308,056 21,268 $1,474,321 $34.75 $33.88 2.5% 8
Purchased transportation - taxi 38,326 347,531 16,608 $2,005,174 $52.32 $46.68 10.8% 23
Purchased transportation - taxi 6,401 24,818 1,729 $245,696 $38.38 $33.94 11.6% 6

Safety and reliability

For this service alone.

Events by year

Complete calendar years only

Miles between failures

Revenue miles divided by mechanical failures. Higher is better.

Full series

Every year Pace Suburban Bus reported this service.

Year Boardings Passenger miles Revenue miles Revenue hours Operating cost Fares Cost / ride Subsidy / ride Fare recovery
2024 406,026 2,971,090 3,174,545 202,130 $22,971,435 $1,119,276 $56.58 $53.82 4.9%
2023 671,474 4,188,402 4,266,053 273,658 $31,418,990 $1,378,609 $46.79 $44.74 4.4%
2022 625,631 3,835,467 3,543,058 228,644 $28,063,154 $1,301,772 $44.86 $42.78 4.6%
2021 554,101 3,167,314 3,656,772 235,581 $22,428,051 $1,205,936 $40.48 $38.30 5.4%
2020 518,822 3,403,296 2,991,720 208,690 $21,030,629 $947,869 $40.54 $38.71 4.5%
2019 967,553 6,677,237 4,588,062 300,399 $24,859,967 $1,900,446 $25.69 $23.73 7.6%
2018 1,026,762 6,926,819 4,762,156 322,171 $25,779,443 $1,938,636 $25.11 $23.22 7.5%
2017 1,047,613 7,268,258 4,752,720 327,717 $24,680,092 $1,880,647 $23.56 $21.76 7.6%
2016 1,105,654 6,911,793 5,102,414 333,363 $24,063,770 $1,945,283 $21.76 $20.00 8.1%
2015 1,147,540 7,137,638 5,279,459 350,299 $25,530,557 $1,959,566 $22.25 $20.54 7.7%