RTS Monroe (MB) and RTS Access (DR)

Demand Response at RTS Monroe (MB) and RTS Access (DR)

RTS Monroe (MB) and RTS Access (DR) carried 464,831 demand response boardings in FY2025 at $56.61 per ride. Ten years of National Transit Database figures for this service, with safety, reliability and the national comparison.

Demand Response Rochester, NY
FY2025 boardings
464.8K
-5.2% vs FY2024
Cost per ride
$56.61
+17.2% nationwide $52.35
Subsidy per ride
$55.96
+17.6% operating cost less fares
Fare recovery
1.2%
-23.6% nationwide 6.7%
Passenger miles
2.63M
average trip 5.66 miles
Operating cost
$26.3M
Vehicles in service
62
at maximum service
Rides per revenue hour
2.73
170K hours operated

Ridership

Monthly data through August 2026.

This year against the last five

Same months on one axis, so seasonality does not read as a trend

Annual boardings

Ten-year series

Cost

This service against every demand response operator in the country.

Cost per ride

This agency against the national figure for the same mode

Fare recovery

Share of operating cost covered by fares

Directly operated and purchased service, FY2025

NTD reports these separately. An agency that contracts a service out reports the contract price, which bundles costs a directly operating agency reports line by line.

Service Boardings Passenger miles Revenue hours Operating cost Cost / ride Subsidy / ride Fare recovery Vehicles
Directly operated 464,831 2,632,086 169,985 $26,315,875 $56.61 $55.96 1.2% 62

Safety and reliability

For this service alone.

Events by year

Complete calendar years only

Miles between failures

Revenue miles divided by mechanical failures. Higher is better.

Full series

Every year RTS Monroe (MB) and RTS Access (DR) reported this service.

Year Boardings Passenger miles Revenue miles Revenue hours Operating cost Fares Cost / ride Subsidy / ride Fare recovery
2025 464,831 2,632,086 2,883,033 169,985 $26,315,875 $303,933 $56.61 $55.96 1.2%
2024 490,114 2,926,606 2,982,250 179,638 $23,670,357 $357,872 $48.30 $47.57 1.5%
2023 397,224 2,581,441 2,859,958 174,429 $23,049,190 $350,617 $58.03 $57.14 1.5%
2022 287,354 2,461,872 2,454,852 145,586 $19,118,260 $312,206 $66.53 $65.45 1.6%
2021 121,505 815,716 1,107,085 78,525 $8,063,995 $164,634 $66.37 $65.01 2%
2020 237,460 1,845,677 1,860,837 122,403 $9,182,138 $384,121 $38.67 $37.05 4.2%
2019 222,658 1,827,287 1,738,771 116,579 $8,612,654 $397,576 $38.68 $36.90 4.6%
2018 214,900 1,649,421 1,750,580 119,109 $8,315,801 $410,490 $38.70 $36.79 4.9%
2017 198,640 1,495,005 1,536,314 106,720 $7,490,093 $371,202 $37.71 $35.84 5%
2016 192,891 1,498,615 1,547,149 102,094 $7,637,936 $352,249 $39.60 $37.77 4.6%
2015 185,473 1,547,040 1,471,092 97,953 $7,094,425 $345,368 $38.25 $36.39 4.9%