South Central Transit Authority

Demand Response at South Central Transit Authority

South Central Transit Authority carried 347,321 demand response boardings in FY2024 at $33.84 per ride. Ten years of National Transit Database figures for this service, with safety, reliability and the national comparison.

Demand Response Lancaster, PA
FY2024 boardings
347.3K
+4.4% vs FY2023
Cost per ride
$33.84
+0.9% nationwide $50.62
Subsidy per ride
$27.17
+4.9% operating cost less fares
Fare recovery
19.7%
-13.7% nationwide 6.8%
Passenger miles
3.34M
average trip 9.61 miles
Operating cost
$11.8M
Vehicles in service
88
at maximum service
Rides per revenue hour
2.34
148.2K hours operated

Ridership

Monthly data through July 2026.

This year against the last five

Same months on one axis, so seasonality does not read as a trend

Annual boardings

Ten-year series

Cost

This service against every demand response operator in the country.

Cost per ride

This agency against the national figure for the same mode

Fare recovery

Share of operating cost covered by fares

Directly operated and purchased service, FY2024

NTD reports these separately. An agency that contracts a service out reports the contract price, which bundles costs a directly operating agency reports line by line.

Service Boardings Passenger miles Revenue hours Operating cost Cost / ride Subsidy / ride Fare recovery Vehicles
Purchased transportation 228,543 2,580,395 108,811 $8,086,077 $35.38 $27.84 21.3% 58
Directly operated 118,778 757,050 39,417 $3,667,934 $30.88 $25.89 16.2% 30

Safety and reliability

For this service alone.

Events by year

Complete calendar years only

Miles between failures

Revenue miles divided by mechanical failures. Higher is better.

Full series

Every year South Central Transit Authority reported this service.

Year Boardings Passenger miles Revenue miles Revenue hours Operating cost Fares Cost / ride Subsidy / ride Fare recovery
2024 347,321 3,337,445 2,297,740 148,228 $11,754,011 $2,316,515 $33.84 $27.17 19.7%
2023 332,690 3,253,364 2,265,240 142,616 $11,161,538 $2,547,799 $33.55 $25.89 22.8%
2022 303,357 2,944,969 2,166,411 135,726 $12,225,702 $2,242,962 $40.30 $32.91 18.3%
2021 254,259 2,180,583 1,876,703 121,059 $8,772,657 $1,666,596 $34.50 $27.95 19%
2020 405,164 3,883,490 2,535,529 165,345 $10,840,491 $2,826,183 $26.76 $19.78 26.1%
2019 517,941 5,114,417 3,131,143 201,507 $12,178,828 $532,657 $23.51 $22.49 4.4%
2018 508,501 5,218,967 3,081,726 199,592 $11,755,708 $472,241 $23.12 $22.19 4%
2017 526,626 5,450,010 3,102,048 201,603 $12,524,389 $467,909 $23.78 $22.89 3.7%