WeGo Public Transit

Demand Response at WeGo Public Transit

WeGo Public Transit carried 314,389 demand response boardings in FY2025 at $81.34 per ride. Ten years of National Transit Database figures for this service, with safety, reliability and the national comparison.

Demand Response Madison, TN
FY2025 boardings
314.4K
-14.2% vs FY2024
Cost per ride
$81.34
+14.7% nationwide $52.35
Subsidy per ride
$78.38
+16% operating cost less fares
Fare recovery
3.6%
-22.7% nationwide 6.7%
Passenger miles
2.99M
average trip 9.49 miles
Operating cost
$25.6M
Vehicles in service
113
at maximum service
Rides per revenue hour
1.92
163.4K hours operated

Ridership

Monthly data through August 2026.

This year against the last five

Same months on one axis, so seasonality does not read as a trend

Annual boardings

Ten-year series

Cost

This service against every demand response operator in the country.

Cost per ride

This agency against the national figure for the same mode

Fare recovery

Share of operating cost covered by fares

Directly operated and purchased service, FY2025

NTD reports these separately. An agency that contracts a service out reports the contract price, which bundles costs a directly operating agency reports line by line.

Service Boardings Passenger miles Revenue hours Operating cost Cost / ride Subsidy / ride Fare recovery Vehicles
Directly operated 177,825 1,698,418 115,589 $20,850,635 $117.25 $114.34 2.5% 48
Purchased transportation - taxi 136,564 1,286,695 47,800 $4,722,432 $34.58 $31.55 8.8% 65

Safety and reliability

For this service alone.

Events by year

Complete calendar years only

Miles between failures

Revenue miles divided by mechanical failures. Higher is better.

Full series

Every year WeGo Public Transit reported this service.

Year Boardings Passenger miles Revenue miles Revenue hours Operating cost Fares Cost / ride Subsidy / ride Fare recovery
2025 314,389 2,985,113 2,825,428 163,389 $25,573,067 $931,849 $81.34 $78.38 3.6%
2024 366,315 3,596,159 3,333,021 182,280 $25,974,145 $1,224,160 $70.91 $67.56 4.7%
2023 355,908 3,646,922 3,435,962 182,988 $24,728,770 $1,276,124 $69.48 $65.90 5.2%
2022 310,748 3,067,156 3,051,816 168,153 $15,330,172 $1,191,271 $49.33 $45.50 7.8%
2021 216,696 1,905,803 2,104,467 128,566 $18,529,545 $636,143 $85.51 $82.57 3.4%
2020 325,487 3,151,362 2,666,514 164,936 $17,208,019 $991,784 $52.87 $49.82 5.8%
2019 401,482 4,060,563 3,076,234 192,022 $19,814,974 $1,137,370 $49.35 $46.52 5.7%
2018 445,489 4,932,193 3,381,801 192,871 $21,786,855 $1,195,700 $48.91 $46.22 5.5%
2017 458,165 4,680,196 3,606,973 195,342 $21,324,480 $1,880,413 $46.54 $42.44 8.8%
2016 441,590 4,622,711 3,342,076 175,779 $21,362,205 $1,894,901 $48.38 $44.08 8.9%
2015 428,624 5,847,049 3,311,184 171,348 $20,875,684 $1,650,008 $48.70 $44.85 7.9%